Restaurant Reception Manager
About this role
Fundamental Hospitality is looking to hire an experienced Reception Manager to join one of our restaurant venues in Dubai.
This is an exciting opportunity for a confident and guest-focused hospitality professional to lead the reception team and deliver a seamless arrival and departure experience within a fast-paced, luxury dining environment.
Key Responsibilities
Lead, train and develop the reception team.
Ensure every guest receives a warm, professional and personalised welcome.
Oversee daily reservations, table allocations and guest flow.
Manage VIP guests, special requests and guest preferences with discretion.
Coordinate closely with the restaurant management and front-of-house teams to ensure smooth service.
Maintain accurate guest records and reservation details.
Handle guest feedback and resolve concerns professionally and efficiently.
Ensure the reception area is consistently presented to the highest standard.
Support the recruitment, onboarding and development of reception team members.
Maintain excellent knowledge of the venue, menu, events and wider group portfolio.
Previous experience as a Reception Manager or within a similar role in a luxury restaurant or high-end hospitality and lifestyle environment.
Strong leadership, communication and guest-relations skills.
Excellent organisational and multitasking abilities.
Confident using restaurant reservation systems.
Professional appearance and polished presentation.
Ability to remain calm and composed in a high-volume environment.
Fluency in English; additional languages are an advantage.
Previous experience in Dubai or the UAE is preferred.
Who are we?
Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group’s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.
Website: http://www.fundamentalhospitality.com