Retail Executive

Key Responsibilities: · Greeting and welcoming customers who visits the COMPANY retail center. · Communicate with customer, understand the need, propose the right product and provide the price of Service. · Prepare Airway bill and invoice for package as per the COMPANY standard airway bill creation procedures. · Ensure proper packaging, weighing the package, labelling and inspect the contents to ensure that they are not restricted or prohibited for the mode of transportation. · Ensure customers are updated on COMPANY liability of carriage and or Insurance is offered/sold to the customer. · Understand and abide by the Retail discounting policy and maintain proper approvals and records for any additional discounts offered. · Ensure cash and card payments are processed and receipt are raised and given to customers · Ensure daily cash collected are remitted to finance on a daily basis · Prepare necessary manifest for any shipments received /handover from/to the operation/courier · Delivering of Hold at location shipment to customers. · Ensure to verify identity of the customer receiving the package with the details mentioned on the airwaybill, copy of identification to be retained and filed. · Ensure Proof of delivery (POD) is physically signed and other information is properly filled by the · receiver of every shipment delivered from retail. · Ensure proper filing of all retail document’s as per COMPANY procedures and maintain all the File register and archiving as per policy. · Ensure all HAL shipments are scanned daily and are moved as per Day trays or racks · Ensure scan compliance is maintained as per standards by having all appropriate scans performed at the retail center (Proof of Pick up , HAL, re-route, refused, RTS, comments, retail PMX, etc.) · Ensure necessary retail supplies are maintained and ordered as per the minimum and maximum levels. · Ensures any marketing or retail promotions are displayed and promoted to walk in customer as per guidelines provided. · Ensure to provide any daily, weekly or monthly report assigned on a timely manner. · Ensure cross selling or upselling product and services to achieve the retail cash targets. · Ensure all retail equipment’s are carefully handled and is in working condition at all times. Any · equipment failures need to be reported and repairs or replacement need to be coordinated on a timely manner. · To accommodate, log and or escalate customer complaints to the relevant departments and ensure customer satisfaction. · To handle all retail tickets and ensure closure of tickets with resolutions as per set standards and targets. · Ensure the cleanliness, safety and security of the retail at all times. · Report any incidents at the retail to the immediate supervisor and prepare the incident report · Perform any other assignments as required/requested by your supervisor or manager.