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YOUR NEXT MOVE:
Love helping customers and have a knack for finding solutions? Join NZME's Customer Retention team, where you'll be the friendly voice our subscribers turn to for support, advice and value. This is a great opportunity to build your sales and customer service career in a fast-paced, supportive environment where no two days are the same.
HOW YOU'LL MAKE YOUR MARK:
Be the first point of contact for customers via phone, email and web chat
Help retain and grow our subscriber base by identifying opportunities to save, upsell and cross-sell
Understand customer needs and recommend the right NZME products and services
Resolve customer issues and queries with a focus on delivering great outcomes
Build strong customer relationships that drive loyalty and long-term engagement
Complete end-to-end sales and subscription processes accurately and efficiently
Work closely with teams across sales, distribution and finance to enhance the customer experience
Use reporting and customer insights to identify opportunities and improve results
YOU'LL THRIVE HERE IF YOU BRING:
Experience in customer service, customer retention, contact centre or sales environments
A customer-first mindset and a genuine desire to help people
Confidence building rapport and having sales-focused conversations
Strong communication and relationship-building skills
Resilience, adaptability and the ability to stay calm under pressure
Excellent organisation and time management skills
Attention to detail and a commitment to getting things right
A positive, team-focused attitude and willingness to roll up your sleeves
WHAT'S IN IT FOR YOU:
Ongoing training, coaching and development opportunities
A supportive, high-performing team that celebrates success
A fun, energetic workplace in the heart of NZME's media environment
Onsite parking and gym access at our Ellerslie office
The opportunity to develop valuable sales and customer service skills with one of New Zealand's leading media companies
If this sounds like you and you envisage adding value to this role and our team, then we'd love to hear from you.
All applicants will be asked about their current working rights in New Zealand. Eg. Citizen, resident, visa, no visa etc.