Ride Consultant /Service Technician
About this role
Ride Consultant / Service Technician
SPECIALIZED NEW ZEALAND LIMITED Mount Eden, Auckland | Full time | Tuesday – Saturday
Tools in one hand. Rider stories in the other.
Want to work directly for one of the biggest bike brands in the world — then join our team at Specialized Auckland.
We're after a Ride Consultant / Service Technician for Specialized Auckland — a hybrid role for someone who's as sharp on the shop floor as they are on the workstand.
Around 60% of your week is in the workshop — repairs, servicing, bike builds — climbing to 80% through the summer peak. The rest? Out front with Riders, giving honest advice and selling the best bikes on the planet.
This role will be part of our fulltime crew working Tuesday – Saturday.
What you'll do
- Keep Riders Riding — own repairs, servicing and builds, start to finish
- Own the Service Experience — take work in with precision, set expectations, then beat them
- Deliver WOW Moments — listen hard, advise honestly, create Riders for life
- Drive Sales — inspire confident purchases and follow up every enquiry
- Master the Tools — workshop craft plus Lightspeed POS and Hubtiger
- Be Rock Solid — dependable, punctual, and always ready to roll with the team
What you'll bring
- A genuine passion for cycling and the Specialized brand
- 2–3 years of high-performance retail or sales experience, with results to show for it
- 1–2 years as a bicycle mechanic (preferred) and real confidence with a toolkit
- Great communication and a team-first attitude
- Availability across weekends, the ability to lift 25kg+ and stand for long periods
Why you'll love it
World-class product, world-class training, and a crew that rides as hard as it works.