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Jobs / Customer Service Team Lead in United States of America
1 day agoBe an early applicant
Hoodhp·1 day ago
1 day agoBe an early applicant

Route Supervisor

Agawam, United States of AmericaOn-siteMid · 2-5 years

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About this role

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. 

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.

Job Summary:
Under the direction of the Distribution Manager, will provide all aspects of leadership to HP Hood site drivers as well as the Distribution/Transportation Department by collaborating with drivers on the road conducting audits and training.

Essential Duties and Responsibilities:
• Provide all aspects of leadership to HP Hood site drivers and the Distribution/Transportation Department.
• New Hire trainings to include at least two ride alongs a week.
• Minimum of 50% of work schedule will be on the road conducting audits and trainings. 
• Assist the team in all aspects of promoting the company safety program, immediately identifying, and eliminating risks and driving safe work habits and behaviors.
• Assist Distribution Management on all motor vehicle accident reports and conduct injury reporting and investigations.
• Provide daily updates to internal and external customers on an as needed basis.
• Monitor route times
• Participate in investigations and assist to resolve customer complaints as needed.
• Assist in management of company fleet needs and equipment repairs.
• Maintain DOT, HOS, and FMCSA compliance.
• Function as a back-up to drive routes in the event of a driver call out.
• Other duties as assigned.

Education and Experience: 
• CDL-A required.
• Experience in route structuring, safety, and customer satisfaction
• Proven knowledge of DOT, FMCSA and HOS regulations and distribution safety management
• Prior experience in supervising commercial drivers preferred.

Skills and Competencies:
• Excellent people skills required.
• Excellent written and verbal communication skills required. 
• Microsoft Office & Outlook.

Other Information/Physical Requirements 

Working Conditions:
• Office environment
• On the road driving duties

Physical Demands:
Position is primarily based in an office environment but is subject to the same physical demands of the drivers – please see the attached list of physical demands.

SQF Requirements/Responsibilities
• Support SQF by maintaining food safety and food quality through completing job tasks and maintaining the work area in a sanitary manner. 
• Support biosecurity and GMP measures. 
• Work with SQF site lead and HR to support SQF training efforts. 
• Report food safety problems to personnel with authority to initiate action.
• Backup duties are covered by other distribution supervisor or the distribution Manager when not on site. 

Site Specific Requirements:
• Maintain SQF Documentation and prepare reports (if requested).
• Serves a backup for the Distribution Drivers and their SQF responsibilities.

LI-Onsite #LI-LG1

Exact compensation may vary based on skills, experience and location.

The pay range for this position is
$79,000—$84,000 USD

Ready to join us? Apply directly on our Company Careers Page

HP Hood is an Equal Opportunity Employer

Female/Minority/Veteran/Disabled

"VERVRAA Federal Contractor"

Privacy Policy

CCPA

For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Employment is subject to verification of an applicant’s identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time.

H1B sponsor likely
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