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▶︎ What will you do:
• Process sales orders for assigned customer groups and serve as the primary internal support resource for customers, regional sales managers, sales representatives, and related departments.
• Coordinate the complete sales order process from quotation through shipment, invoicing, and project completion while ensuring exceptional customer service.
• Prepare and process quotations based on customer inquiries and business requests.
• Coordinate delivery schedules, review contracts, respond to inquiries, and communicate effectively with customers, sales teams, and internal stakeholders.
• Maintain knowledge of product availability, product updates, and changes to product offerings.
• Process purchase orders, sales orders, order confirmations, receiving documents, and other related sales documentation.
• Coordinate technical specifications and manage custom product specification processes, including service requests and item transfers.
• Prepare and process transportation and shipping documents, including commercial invoices, shipping instructions, packing lists, air waybills, transportation bookings, and delivery information.
• Support order closing processes, including invoice preparation, payment tracking, return merchandise authorization (RMA) processing, and order status management.
• Monitor order progress and provide timely updates to customers and internal teams.
• Provide reception and customer support assistance as needed.
• Develop and maintain system knowledge through internal and external training programs.
• Perform other duties and projects as assigned by management.
▶︎ Required Qualifications & Skills:
• Minimum of two years of experience in sales support, customer service, account management, or a related field.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to maintain confidentiality when handling customer and business information.
• Proficiency in Microsoft Office applications, including advanced Excel skills.
• Experience with enterprise resource planning (ERP) and customer relationship management (CRM) systems preferred.
• Experience in a manufacturing, industrial equipment, or machine sales environment preferred.
• Ability to work overtime with short notice based on business requirements.
• High school diploma or equivalent required.
