Sales & Customer Success Coordinator

Job Title:  Sales & Customer Success Coordinator

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

Rather than managing a high volume of daily sales activity, you'll oversee a smaller pipeline of opportunities while ensuring every prospect and client receives exceptional attention. Because of this, your responsibilities will span sales follow-up, onboarding, client growth, and supporting CEO-directed AI-powered outbound email campaigns and sales operations.

• Follow up with prospective customers by phone and email.
• Qualify leads and schedule meetings.
• Prepare and send collateral, proposals, contracts, and onboarding documents.
• Coordinate new customer onboarding and ensure a smooth start.
• Build relationships with existing clients and identify opportunities for additional services and account growth.
• Maintain ongoing relationships with past prospects and existing clients through regular follow-up, renewal outreach, re-engagement campaigns, and account growth initiatives.
• Coordinate the receipt of prospect data from multiple sources, organize and group the data, upload it into CRM and outreach platforms, maintain data cleanliness, and enrich records using various tools.
• Build, deploy, and manage AI-powered outbound email campaigns based on CEO strategy and direction.
• Manage domains, email accounts, CRM systems, and outbound sales tools.
• Keep the CRM and sales pipeline up to date.
• Ensure no lead or customer falls through the cracks.

Requirements

• Excellent spoken and written English.
• Friendly, confident, and professional on the phone.
• Strong follow-up and organizational skills.
• Comfortable using CRM systems and AI tools.
• Self-motivated, dependable, and customer-focused.
• Able to take direction, apply sound judgment, and independently turn ideas and processes into consistent execution.
• Experience in sales, customer success, account management, or customer support is preferred.

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer:  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.