Sales Support and Customer Nurture Administrator

Role Overview

We are looking for an organised, confident and customer-focused Sales Support and Customer Nurture Administrator to support a remote sales team working across two established brands.

The successful candidate will take ownership of the administrative and customer-service tasks surrounding the sales process, allowing the sales team to focus on developing opportunities and closing deals.

This is a remote role suited to someone who enjoys speaking with people, is comfortable using the telephone and can manage multiple follow-ups, appointments and reporting requirements accurately.

Requirements

Key Responsibilities

• Provide day-to-day administrative support to the sales team.
• Confirm sales calls, meetings and appointments with prospective clients.
• Follow up with contacts after events, enquiries and initial conversations.
• Contact prospects to gather feedback and establish whether they would like to book a further meeting with the sales team.
• Identify potential sales opportunities during customer conversations and refer qualified prospects to the appropriate salesperson.
• Maintain accurate customer, lead and appointment records.
• Update sales reports, spreadsheets and internal tracking systems.
• Support the sales team across multiple reporting requirements.
• Ensure follow-up actions are completed accurately and on time.
• Assist with customer nurturing throughout the sales journey.
• Communicate professionally with estate agents, clients, prospects and other stakeholders.
• Work closely with the Sales Manager and remote sales representatives to keep the pipeline organised.
• Support the introduction and adoption of new systems, including Salesforce, when required.

Candidate Requirements

The ideal candidate will have:

• Previous experience in sales administration, sales support, customer service or customer success.
• A confident and professional telephone manner.
• The ability to build rapport quickly with customers and prospects.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• The confidence to pick up the telephone and contact people proactively.
• The ability to recognise a potential opportunity and book an appropriate follow-up meeting.
• Strong attention to detail.
• The ability to manage several priorities and follow-up tasks simultaneously.
• A proactive and dependable approach to work.
• The ability to work independently in a remote environment.
• Experience supporting salespeople or a sales team would be advantageous.

Systems and Tools

The successful candidate may work with:

• JustCall
• GoHighLevel
• Excel
• Google Docs
• Notion
• Salesforce, once implemented
• Other internal reporting and customer-management systems

Previous experience with these specific systems is helpful but not essential. The ability to learn new software quickly is more important.

Working Hours

This is a full-time remote position.

The anticipated working hours are approximately:

10:30 a.m. to 6:30 p.m. South African time

Some flexibility may be required to accommodate customers or estate agents who request calls later in the day.