We are seeking a dynamic and experienced Sales Team Leader to lead our sales team during the ramp-up phase of a crucial new account. The ideal candidate will have a strong background in BPO sales, with a proven track record of achieving and exceeding sales targets. This role requires a results-driven leader who can motivate and develop their team while fostering a positive, competitive, and collaborative sales culture.
Key Responsibilities
1. Sales Leadership and Team Management
- Lead and manage a team of sales associates focused on achieving and exceeding sales targets.
- Provide coaching, guidance, and mentorship to improve individual and team performance.
- Foster a motivated, competitive, and collaborative sales environment.
- Monitor team performance and provide ongoing feedback and support.
2. Sales Performance & Target Achievement
- Establish clear sales expectations, KPIs, and performance goals for the team.
- Develop and implement strategies to maximize sales performance, conversion rates, and productivity.
- Analyze sales results and identify opportunities for improvement.
- Conduct regular performance reviews and create action plans to address performance gaps.
3. Sales Coaching & Development
- Conduct regular coaching sessions, one-on-ones, and performance reviews.
- Identify individual strengths and development opportunities.
- Share sales techniques, best practices, and strategies to improve closing and conversion rates.
- Support team members in achieving their personal and team sales goals.
4. Culture Building
- Build a high-performance sales culture aligned with the company's values and goals.
- Promote accountability, teamwork, healthy competition, and continuous improvement.
- Encourage open communication and maintain high levels of employee engagement and motivation.
5. Account Ramp-Up
- Take a proactive role in the successful onboarding and ramp-up of the new sales account.
- Partner with Operations, Training, Quality, and other cross-functional teams to ensure a smooth launch.
- Help establish sales processes, expectations, and best practices during the ramp-up phase.
Qualifications
- 3+ years of proven experience as a Sales Team Leader in a BPO environment.
- Proven track record of achieving and exceeding sales targets.
- Strong coaching, leadership, and people-management skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of sales KPIs and performance metrics.
- Ability to motivate and lead a team in a target-driven environment.
- Ability to adapt to a dynamic and fast-paced environment.
- Previous experience successfully ramping up new sales accounts is a significant advantage.
