SAP CRM Consultant
About this role
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ญ๐ฒ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฑ-๐ญ๐ฒ ๐๐ฃ๐)
Experience: 6+ yrs
Location: Bengaluru
Job Type: Full-time
We are seeking an experiencedย SAP CRM Functional Consultantย with strong expertise in SAP CRM, Quote-to-Cash (QTC) processes, and CRM functional configuration. This role is ideal for professionals who enjoy solving complex business challenges, supporting enterprise CRM environments, and collaborating with cross-functional teams to deliver reliable and scalable SAP solutions.
As an SAP CRM Functional Consultant, you will be responsible for configuring, supporting, and optimizing SAP CRM modules while ensuring seamless integration with SAP ECC. You will work closely with business stakeholders, technical teams, and support functions to gather requirements, resolve production issues, implement system enhancements, and maintain high service quality. The role requires strong functional knowledge, analytical thinking, and the ability to support business-critical applications in a fast-paced environment.
Requirements
Key Responsibilities
- Provide functional support and configuration for SAP CRM modules across sales and service processes.
- Manage and optimize Quote-to-Cash (QTC) workflows to support business operations.
- Configure and maintain CRM Pricing, Billing, and Partner Determination functionalities.
- Support SAP CRM Middleware operations and ensure seamless CRMโECC integration.
- Troubleshoot and resolve production issues, incidents, and change requests while meeting defined service levels.
- Collaborate with business users to gather requirements and translate them into effective SAP CRM solutions.
- Work closely with ABAP developers, Middleware teams, and other functional consultants to implement enhancements and resolve technical challenges.
- Participate in system testing, deployment activities, and post-implementation support.
- Prepare functional specifications and maintain solution documentation for ongoing system improvements.
- Contribute to continuous process optimization by identifying opportunities to improve system performance, usability, and operational efficiency.
What Makes You a Great Fit
- 6+ years of hands-on experience as anย SAP CRM Functional Consultant.
- Strong expertise inย Quote-to-Cash (QTC)ย business processes and SAP CRM functional configuration.
- Solid knowledge ofย CRM Sales,ย CRM Service,ย CRM Pricing,ย CRM Billing, andย Partner Determination.
- Experience working withย SAP CRM Middlewareย andย CRMโECC Integration.
- Good understanding ofย ECC SDย processes and integration points.
- Proven experience handling production support, incident management, and change management activities.
- Familiarity withย CRM WebUI,ย IDoc Monitoring, and preparing Functional Specifications (FS) is an added advantage.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve complex business issues efficiently.
- Excellent communication and stakeholder management skills, with experience collaborating across global and cross-functional teams.
- Ability to work in a dynamic support environment, includingย night shiftsย supporting North America business hours, while maintaining high-quality service delivery.