Your IT Future, Delivered. Senior Architect (CCaaS, Genesys Cloud). With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuousl...
Skills
- genesys cloud cx
- ccaas architecture
- omnichannel communication flows
- digital channels
- routing strategies
- workforce management (wfm)
- conversational design
- queuing and routing
- ai-driven automation
- nlp
- dialog engine
- cloud integration patterns
- api-driven architecture
- stakeholder engagement
- leadership skills
- analytical skills
- problem-solving abilities
- documentation skills
