kantar·3 hours ago

Senior Associate, Client Service

Toronto, CanadaMid · 5-8 yearsH1B likely

About this role

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Senior Associate, Client Service (Skale 50) | Canada

We are looking for a Senior Associate, Client Service to join our Canada team and contribute to delivering exceptional client outcomes across Brand, Creative & Innovation and Customer Experience (CX) solutions.

This role offers the opportunity to work at the intersection of research, analytics and consulting, helping clients better understand their brands, customers and growth opportunities through robust insights and evidence-based recommendations.

As a Senior Associate, you will support the delivery of brand performance, creative evaluation and innovation studies, while also playing a key role in the execution and management of large-scale Customer Experience programmes. You will work closely with clients and cross-functional teams to ensure high-quality research, meaningful analysis and actionable insights that inform business decisions.

Key Responsibilities

Brand, Creative & Innovation

Deliver research and analytics projects focused on brand performance, creative effectiveness and innovation.
Support questionnaire design, sample planning and analytical frameworks.
Analyse data and develop compelling insights that address client business challenges.
Produce high-quality reports and presentations that translate findings into clear recommendations.
Manage project timelines and quality standards while collaborating with internal teams and clients.
Identify opportunities to improve processes, efficiency and research delivery.

Customer Experience

Support the execution and management of customer experience measurement programmes.
Conduct rigorous quality assurance checks to ensure data accuracy and reporting excellence.
Maintain proactive communication with clients regarding project status, requirements and data investigations.
Effectively manage multiple priorities and deliverables across concurrent projects.

What We're Looking For

2-3 years of experience in market research, with exposure to quantitative methodologies.
Experience supporting Customer Experience (CX) programmes is highly valued.
Strong analytical and problem-solving capabilities with the ability to turn data into insights.
Excellent written and verbal communication skills.
Strong attention to detail and project management skills.
Proficiency with Microsoft Office and research tools such as SPSS or similar analytics platforms.
A curious, proactive and growth-oriented mindset.

Why Join Kantar?

At Kantar, you will have the opportunity to work on some of the world's most recognised brands, collaborate with talented colleagues and contribute to research that shapes strategic decisions. You'll be encouraged to develop your expertise, expand your skills and build a rewarding career in a dynamic and innovative environment.

Location

Toronto, Queen's Quay EastCanada

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.