Senior. Associate - Operations Outbound Agent
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Outbound Agent:
Responsible for placing outbound calls to customers.
Key duties include:
Achieving productivity and quality targets.
Conducting post sale and service surveys.
Updating CRM systems.
Escalations calls to the relevant departments where necessary.
Be able to offer comprehensive solutions to the customer based on their needs and requirements
Qualifications
Grade 12