Senior Associate, Software Analyst
Delhi NCR, IndiaFull-timeMid · 5+ years
About this role
About ISDM
The Indian School of Development Management pioneers a transformative approach to management, envisioning a world that is just, equitable, and sustainable. Established in 2016, it serves as a foundational hub for cultivating a robust ecosystem and a cadre of skilled professionals dedicated to advancing social change globally.
Driven by the conviction that the social sector plays a pivotal role in addressing humanity's most pressing challenges, the school operates on the premise that effective management is essential for achieving significant impact. By nurturing talent in Development Management tailored to the unique needs of the social sector, the school aims to catalyze sustainable socio-economic and ecological progress on a large scale.
Recognizing the power of institutions to shape professional ecosystems, the school aims to establish itself as a beacon of excellence in higher education. Through this, it seeks to lay the groundwork for a thriving community of practitioners dedicated to driving positive change in society.
Over the years, Indian School of Development Management (ISDM) has garnered validation, support, and funding from esteemed individuals and organizations. While numerous programs worldwide aim to cultivate management capabilities for the social sector, they often reside within larger university ecosystems or business schools, where they may receive lesser attention compared to mainstream programs. ISDM stands out as the sole institution globally dedicated to fostering a comprehensive ecosystem for Development Management, focusing on pioneering work in critical areas.
ISDM's initiatives encompass:
- Knowledge Creation: Establishing a Global Knowledge Hub to create, disseminate, and institutionalize contextual knowledge on building, leading, and managing social purpose organizations, networks, and platforms.
- Talent Nurturing: Offering the Post Graduate Program in Development Management (PGP-DM) to attract and develop top-tier talent capable of addressing management challenges within the sector.
- Capacity Building: Providing Strategic Capacity Building programs to enhance individual and institutional capacities in development management, thereby fostering sustainable and scalable social impact.
ISDM has successfully completed its Proof of Concept Phase and is now set for expansion over the next five years. Key achievements include high placement rates for PGP-DM graduates and plans for increased batch sizes, a new campus, international partnerships, and accreditation. The institute is also researching and establishing Centers of Excellence in various social impact areas. Additionally, it offers programs for professionals and resources for grassroots organisations. Know More at www.isdm.org.in.
ISDM invites individuals who share its vision to join in creating a dynamic, catalytic ecosystem and positioning India as a thought leader in Development Management, ultimately enabling sustainable social impact at scale.
Job Description
We are seeking a highly skilled professional in IT Software to join our team. This role involves managing end-to-end software initiatives, from requirement gathering and solution design to implementation, overseeing deployment, and post-go-live support.
This role requires technical expertise, strategic thinking, and the ability to manage projects/software implementations with minimal supervision. The Senior Analyst will support system set ups, ensure operational reliability, and recommend technology enhancements aligned with emerging IT trends and organizational priorities.
Key Responsibility Areas:
- End-to-End Project Ownership: Support the manager in implementing software projects independently, including requirement analysis, solution design, implementation, testing (UAT), overseeing deployment, and stabilization.
- Requirement Analysis & Solution Design: Understanding the organizational needs and translating business requirements into scalable technical solutions and architecture.
- Technical Documentation & Roadmapping: Assist in preparing BRDs, project charters, trackers, and implementation roadmaps to guide development and delivery.
- Implementation & Integration: Handle system configuration, integration, testing, and deployment ensuring performance, security, and compliance standards are met.
- System Maintenance & Governance: Manage system upgrades, patches, backups, releases, and performance optimization to ensure reliability and continuity.
- Issue Resolution & Risk Management: Understand root cause analysis for complex issues, implement preventive solutions, and minimize system downtime.
- Cloud & SAAS Management: Support in managing and optimizing SAAS platforms and cloud environments, including subscriptions, billing, usage monitoring, and cost control.
- Infrastructure & Server Oversight: Oversee storage servers and related infrastructure, ensuring optimal performance and security.
- Vendor & Stakeholder Management: Collaborate with vendors and internal stakeholders, communicate project updates, handle expectations, and ensure timely delivery.
- Innovation & Technology Awareness: Stay updated with emerging technologies, industry best practices, and evolving IT trends to drive modernization initiatives.
- Guidance & Collaboration: Work independently while guiding young professionals and contributing to cross-functional projects.
Educational & Experience Required:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 5+ years of relevant experience in software analysis, system implementation, and support.
- Proven experience delivering end-to-end IT projects with limited supervision.
- Strong understanding of SDLC methodologies (Agile/Waterfall) and UAT cycles.
- Experience in database management, system integration, cloud platforms, and enterprise applications.
- Hands-on experience with deployments, upgrades, backup strategies, and troubleshooting is a plus.
Remuneration for this role will be commensurate with qualifications & experience. To learn more about us and apply, check out isdm.org.in/careers.
ISDM is an equal-opportunity organization with a particular emphasis on affirmative action. The culture of the organization is one of professionalism while also one that greatly values relationships.