Senior Business Analyst
Mumbai, IndiaFull-timeMid · 5-8 years
About this role
Position Title: Sr. Business Analyst/ IT Project Manager
Location: Mumbai
Primary Responsibilities:
- Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.
- Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.
- Manage project timelines, budgets, and deliverables for client accounts.
- Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.
- Oversee the development and execution of account strategies to achieve business goals.
- Track project progress and resolve any issues or concerns that may arise.
- Conduct regular meetings with clients to review performance and discuss new opportunities.
Skills Required:
- Strong understanding of IT products, services, and solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple accounts and projects simultaneously.
- Problem-solving skills and ability to handle challenging situations with clients.
- Proficient in MS Office and other business tools.
Qualifications:
- Bachelor's degree in Business, Information Technology, or related field.
- Proven experience in management, preferably in the BFSI /IT sector.
- Experience working with cross-functional teams and managing client expectations.
Desirable Traits:
- Proactive, goal-oriented, and detail-driven.
- Ability to build long-lasting relationships with clients.
- Strong organisational and time-management abilities.
- Ability to travel as required for client meetings and project oversight.