Senior Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As a Case Manager within our National Self- Insurance business unit, you will support injured workers and employers through the recovery and return to work journey.

You will manage a portfolio of workers’ compensation claims, providing timely, empathetic, and customer-focused support while ensuring compliance with legislation and best practice guidelines.

This is a permanent, full-time position based in Parramatta, with work-from-home flexibility (up to 3 days per week).

YOUR RESPONSIBILITIES

• Manage a portfolio of workers’ compensation claims, ensuring timely and sustainable outcomes.
• Provide early intervention, support, and guidance to injured workers and employers throughout the recovery and return to work process.
• Deliver a customer-focused claims experience through clear communication and effective stakeholder management.
• Coordinate claims reviews, case conferences, and engagement with healthcare providers and key stakeholders.
• Ensure claims are managed in line with legislation, compliance requirements, and internal frameworks.

ABOUT YOU

• Demonstrated experience managing workers’ compensation claims or a similar case management role.
• Strong understanding of the claims lifecycle, recovery, and return to work principles.
• Ability to manage competing priorities while delivering customer-focused outcomes.
• Strong communication and stakeholder management skills, with the ability to build trusted relationships.
• Empathetic approach with a commitment to supporting injured workers and achieving positive outcomes.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.