Senior Community Outreach Manager

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE

OFFICE OF CITY COUNCIL PRESIDENT

Salary Range: $66,702 - $110,023

Starting Pay: $66,702 - $89,362.50

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Mission Statement:

To ensure Baltimore City government offers a best-in-class resident experience that centers equity when engaging with residents and communities, allocating budget dollars, conducting oversight of city agencies, and enacting legislation.

Our Vision:

We will innovate, advocate, and deliver results across City government and neighborhoods so that residents, business owners, and visitors champion Baltimore as the best place to visit, live, work, and play.

Values:

• Results: Constantly striving toward “best-in-class” city services.
• Innovation: We don’t settle for the status quo; transformational results require creative problem-solving.
• Community Centered: Our people make Baltimore great, and those residents inform every decision.
• Joy: Baltimore has so much to celebrate, and we proudly share its stories with each other and the world.

JOB SUMMARY

This is a community engagement position that resides on our Community Impact team and reports to the Director of the Community Impact Team.  

The Community Outreach Manager leads a team of canvassers and volunteers dedicated to building meaningful relationships with Baltimore residents through direct, community-centered engagement. This role oversees outreach strategies that connect with residents where they live—through door-to-door canvassing, neighborhood meetings, community events, and other engagement efforts. 

The Community Outreach Manager recruits, trains, supervises, and coaches outreach staff and volunteers, ensuring they are equipped to have productive conversations, accurately share information, and effectively represent the Office of the Council President. The manager develops and implements strategic outreach plans, tracks engagement metrics, identifies community needs and concerns, and collaborates with internal teams and community partners to strengthen civic participation, increase awareness of City programs and services, and fosters long-term trust with Baltimore neighborhoods. 

This position plays a key leadership role in advancing the Council President's legislative and policy priorities by building authentic relationships with residents, mobilizing communities around shared goals, and ensuring community voices inform decision-making. The Community Outreach Manager ensures all outreach efforts are strategic, data-informed, culturally responsive, and aligned with the Council President's mission to advance equity, strengthen neighborhoods, and promote community-driven change across Baltimore.  

ESSENTIAL FUNCTIONS

• Lead resident engagement and mobilization efforts around legislative, policy, and advocacy initiatives addressing issues such as housing, public safety, education, public health, workforce development, transportation, environmental justice, and economic opportunity. 
• Provide residents with clear, accurate, and nonpartisan information about public policies, government services, civic processes, and opportunities to participate in public hearings, community meetings, and advocacy efforts. 
• Develop and implement comprehensive volunteer recruitment and retention strategies that engage residents, neighborhood associations, faith-based organizations, educational institutions, and other community partners. 
• Recruit, train, supervise, coach, and evaluate community outreach staff, canvassers, and volunteers to ensure effective, professional, and culturally responsive resident engagement. 
• Establish and maintain a sustainable volunteer network that supports neighborhood outreach, community organizing, legislative advocacy, and special initiatives. 
• Establish performance expectations, monitor productivity, and provide ongoing coaching, mentoring, and professional development opportunities for staff and volunteers. 
• Conduct regular field observations and quality assurance assessments, providing timely feedback and coaching to strengthen outreach techniques and community engagement practices. 
• Monitor outreach activities, analyze engagement data and performance metrics, prepare reports, and use findings to improve outreach strategies, measure impact, and inform decision-making. 
• Collaborate with community organizations, neighborhood leaders, government agencies, and internal departments to coordinate outreach efforts and strengthen partnerships across Baltimore. 
• Ensure outreach activities are conducted professionally, equitably, and in alignment with the Office of the Council President's mission, priorities, and community engagement standards. 
• Other Duties as Assigned 

MINIMUM QUALIFICATIONS

Education:

Associate's degree from an accredited college or university.

Experience:

• Seven (7) years of experience performing analytical support work for an operational, technical, administrative, programmatic, or business function.

• Experience in community organizing, civic engagement, advocacy, field campaigns, public outreach, or a related area.

• Demonstrated ability to develop and implement community outreach or grassroots-organizing strategies. 

• Strong understanding of Baltimore's neighborhoods, institutions, civic landscape, and community dynamics. 

• Ability to translate complex policy issues into clear, accessible language. 

• Ability to travel throughout Baltimore for field activities and community events 

OR

Equivalency Notes: An equivalent combination of education and experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Research methods and techniques used to collect, compile, organize, and evaluate information and data.

• Demonstrated ability to develop and implement community outreach or grassroots-organizing strategies. 

• Strong understanding of Baltimore's neighborhoods, institutions, civic landscape, and community dynamics. 

• Ability to translate complex policy issues into clear, accessible language. 

• Ability to travel throughout Baltimore for field activities and community events 

• Analytical principles, methodologies, and techniques used to assess operational effectiveness.
• Organizational and operational practices within a governmental, nonprofit, or business environment.
• Report preparation, presentation methods, and data interpretation techniques.

Skills and Abilities:

• Ability to conduct complex operational and programmatic analyses.
• Ability to collect, compile, edit, classify, organize, and tabulate statistical and qualitative information.
• Ability to prepare clear, concise, and comprehensive reports, recommendations, and presentations.
• Ability to communicate ideas and information effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with employees, management, stakeholders, and the public.
• Ability to explain organizational programs, policies, procedures, and operations to diverse audiences.
• Ability to exercise sound judgment and work independently on assignments and projects.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to use technology and software applications to research, analyze, organize, and present information.

ADDITIONAL INFORMATION

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

FINANCIAL DISCLOSURE

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

RESIDENCY REQUIREMENT & FINANCIAL DISCLOSURE

This position is subject to Article I, Section 7-10 of the Baltimore City Code, which mandates that the incumbent both reside and be a registered voter of Baltimore City at the time of appointment or sign a declaration of intent to become a City resident and registered voter within 6 months of the effective date of their appointment. Failure to comply with the declaration of intent will result in immediate termination. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER