Senior Customer Service Representative

Seeking a Senior Customer Service Representative to provide exceptional support throughout the customer lifecycle, including administration, order management, and master data maintenance. Collaborate with cross-functional teams to deliver high standards of accuracy and professionalism. Ideal for candidates with strong communication skills and experience in customer service environments.

Skills

• customer service
• order management
• erp systems
• microsoft office
• crm platforms
• data accuracy
• quality control
• service level agreements
• problem solving
• stakeholder management
• escalation management
• organizational skills
• cross-functional collaboration
• record keeping
• record of performance metrics