NextRaise Logo
NextRaise
JobsDiscover rolesJob TrackerTrack applied positionsMy ResumesBuild & optimize resumes
Tools
Job Match AnalyzerPaste JD, get fit scoreATS ScoreScan for ATS issues
Chrome Extension
ResumesJobsProfile
Jobs / Customer Success Manager in United Kingdom
21 days ago
Flexerasoftware·21 days ago
21 days ago

Senior Customer Success Manager

Home, United KingdomMid · 5-8 years

Sign up free to see how well your resume matches this role.

About this role

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Customer Success Manager will have vast field and practitioner experience in the industry, and a record of success leading complex projects and delivering business outcomes to their organizations. You will be the account owner for highly complex, Enterprise customers that deploy multiple Flexera solutions from Cloud to On-Premises, proactively managing their portfolio from a value and business objectives conversation throughout the entire lifecycle of a customer.


Customer Success Manager's are outstanding at tracking projects and are organized, structured people that know how to influence and get others to support their cause. They can translate from technical to c-level language and back, align resources and connect the dots. They create connections and put their customers first in every interaction, without losing track of Flexera’s business.


Responsibilities:

  • Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference
  • Identify the potential risk of churn and develop strategies to mitigate
  • Identify expansion opportunities (upsell and cross-sell) for Sales to develop
  • Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments
  • Maximize adoption of Flexera’s products and manage customer escalations (technical and business)
  • Identify stakeholders at the account and establish relationships
  • Proactively drive new value conversations
  • Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
  • Own an enablement and development plan for Customer Success
  • Lead cross-functional projects of continuous improvement for the company

Qualifications:

  • You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling.
  • Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity
  • Proven ability to maintain strong customer relationships and proactively grow them
  • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
  • Self-starter, independent thinker, active learner
  • Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)
  • Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness
  • Successful project management experience with budget ownership

#LI-REMOTE

#LI-JP2


Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

H1B sponsor likely
AI tools
Apply faster with autofillThe NextRaise extension autofills your application in one click.Get the extension

Similar jobs

  • Senior Customer Success Manager at Johnson ControlsSunbury, United Kingdom
  • Customer Success Manager at Johnson ControlsSolihull, United Kingdom
  • Client Success Manager at lrgcareersReading, United Kingdom
  • Strategic Customer Success Manager at supermetricsoyAmsterdam, United Kingdom
  • Client Success Director at soar-with-usLondon, United Kingdom
  • Customer Success Executive at cv-library-2Fleet, United Kingdom