Senior Customer Success Manager (Bilingual – English & Spanish)

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.

 

From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

 

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

 

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

 

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

Our Customer Success team is at the heart of helping enterprise customers unlock the full value of the Brevo platform. As a trusted advisor, you'll own a portfolio of strategic customers from onboarding through renewal, driving adoption, retention, and long-term growth.

We're looking for a Senior Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.

Location: Austin, TX (Hybrid)

This role is based in our Austin office and requires employees to work onsite (3) days per week. The remaining workdays may be performed remotely, subject to business needs.

Professional proficiency in English and Spanish is required. This role supports customers across North America and Latin America, requiring the ability to communicate confidently with stakeholders at all levels in both languages.