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Job Requisition ID #
Do you have a customer‑first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high‑quality services and create outstanding experiences that drive customer success in the AECO business.
This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.
Position Overview
How can you contribute to our team and our organization?
Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the DACH. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO and MFG industry and experience from working with or in these areas is beneficial.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities
Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
Establishes measurable criteria for success and assists in building organizational alignment
Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
Develops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO)
Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)
Minimum Qualifications
Industry experience form AECO is MANDATORY
Minimum 3+ years experience in a customer-facing role
You have worked previously with large/complex Enterprise organizations
Relevant Bachelor’s degree
Fluent in German and English
Additional skills
Strong empathy for customers AND passion for revenue and growth
You want to help and serve our customers: They win, so you win
You’re driven: No one needs to push you to excel; it’s just who you are
Eager to learn, adapt and perfect your work; you seek out help and put it to good use
Ability to manage influence through persuasion, negotiation, and consensus building
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including analytical and process-oriented mindset
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Background in post-sale and sales experience preferred
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
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