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What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
The Senior Director – Casino Revenue is responsible for driving the commercial performance and profitable growth of Hard Rock Digital's online casino business.
Reporting into the SVP of Revenue, this role owns casino revenue strategy, working cross-functionally with Product, Marketing, CRM, VIP, Analytics and Operations to maximise player growth, engagement, lifetime value and profitability.
Success in this role comes from identifying commercial opportunities, influencing priorities across multiple teams, and ensuring every initiative delivers measurable revenue impact.
Key Responsibilities
Own casino revenue performance against GGR, NGR, Contribution and player value targets.
Develop and execute commercial growth strategies that increase active players, share of wallet, retention and profitability.
Partner with Marketing and CRM to optimise acquisition, lifecycle marketing, promotional investment and customer value.
Work closely with VIP & Omni teams to maximise high-value player growth, loyalty and long-term profitability.
Influence Product roadmaps to prioritise initiatives that deliver the greatest commercial impact.
Build out forecasting, budgeting and commercial planning alongside Finance and Analytics.
Use data, experimentation and customer insights to identify growth opportunities and optimise performance.
Drive cross-functional accountability through clear KPIs, regular business reviews and strong commercial governance.
Monitor competitor activity, market trends and customer behaviour to inform strategic decisions.
Build strong relationships across the business to align teams behind shared commercial objectives.
Core KPIs to Manage
Casino NGR & Contribution
Active Players & NGR per Active
Customer Lifetime Value & Share of Wallet
Reinvestment Efficiency
Retention & VIP Performance
Forecast Accuracy
Delivery of Strategic Growth Initiatives
What are we looking for?
8+ years' experience in online gaming business.
Proven track record of delivering commercial growth and owning revenue or P&L performance.
Strong experience working across Marketing, CRM, VIP, Omni, Product and Analytics.
Deep understanding of customer acquisition, retention, monetisation and lifetime value.
Commercially minded with excellent analytical, financial and strategic planning skills.
Experienced leading cross-functional initiatives and influencing senior stakeholders.
Online casino experience preferred, with broad commercial leadership experience valued over deep casino content or supplier expertise.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Great training and development opportunities
Flexible vacation allowance
Possible hybrid working options
Start-up culture backed by a secure, global brand
Being part of a team of rockstars!
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
