Senior Director, Key Accounts Sales, UKI

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Director, UK and Ireland Sales, Key Accounts

Location: London (Hybrid)

We have an exceptional opportunity for a dynamic and visionary sales leader to join Genesys as Senior Director, Key Accounts Sales in the UK and Ireland Region. This is a pivotal role for an experienced leader who is passionate about large enterprise AI transformation, customer experience and leading high-performing large enterprise sales teams.

This leader will drive Genesys’ Key Accounts Growth in the UK and Ireland overseeing a team of Account Executives. The successful candidate will be responsible for shaping the sales strategy, fostering a culture of excellence, and ensuring strong alignment with cross-functional teams.

The Strategic Value of the Role

You will be accountable for revenue performance and growth. You will:

• Lead, inspire, recruit and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals.
• Define and execute a go-to-market strategy that expands Genesys’ market share in key industries.
• Partner with leadership to shape strategic priorities, forecast growth, and optimise sales operations.
• Foster collaboration across Sales, Marketing, Partner Ecosystem, Professional Services, and Customer Success to ensure consistent execution and customer value realisation.
• Act as the executive sponsor for larger deals, ensuring long-term success and strategic alignment.

Key Responsibilities

• Lead and manage a team of Account Executives to deliver on new Key Account Revenue growth.
• Drive consistent overachievement of revenue targets through new logo acquisition.
• Build and maintain strong C-level relationships with strategic enterprise customers and partners.
• Develop and execute your business plan aligned with corporate strategy.
• Recruit, coach, and retain top sales talent; cultivate a high-performance culture focused on customer success and continuous improvement.
• Collaborate with Marketing and Channel teams to optimise pipeline generation and conversion.
• Provide clear and actionable insight to executive management on market trends, competitive dynamics, and field performance.
• Champion a collaborative culture and leadership development within the sales organisation.
• Represent Genesys as a thought leader and trusted advisor in the customer experience and SaaS markets.

Minimum Requirements

• Proven track record of multiple years of enterprise sales leadership, including experience managing large, complex teams and multimillion-dollar revenue targets.
• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.
• Strong executive presence and ability to influence C-level stakeholders both internally and externally.
• Excellent strategic thinking, planning, and execution skills.
• Deep understanding of the Customer Experience, AI, Contact Center, or Cloud Communications markets.
• Strong analytical and business acumen with the ability to drive data-informed decisions.
• Proven ability to lead through change and drive transformation in complex, matrixed organisations.
• Exceptional communication, negotiation, and presentation skills.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.