Designation: Senior Executive– Merchant Helpdesk (Tech Support)
Experience: 3 - 5 years +
Department: Operations
Location: Navi Mumbai
Job Role:
- Will be key member of merchant helpdesk and will be responsible for implementation and delivery of all the solution product merchant.
- Should have complete knowledge of payment gateway & digital payments.
- Building payment gateway related products, settlement, and recon process.
- Application support for handling system issues / error tracking.
- Experience of working for Payment Gateway/ bank/ ecommerce merchant aggregator/ electronic payment technology vendor.
- Should know operation, technical support of Payment Gateway at bank/ Ecommerce Merchant Aggregator/ Electronic Payment technology vendor. Required to interact with internal teams, vendors and Bank for issues and other supports.
- Experience in system handling & techno functional solution, support process specifically of Payment Gateway applications.
- End user queries resolution, clarifications, support for resolution of production queries on system functionalities. Incident and Problem management from functional perspective for all supported applications.
Preferred Candidature:
- Strong communication skills (verbal and written)
- Takes ownership of tasks and drives it to completion.
- Preferred from Fintech industry.
- Proficient in working on MS Office applications i.e. Excel, Power point, etc.
Requirements:
- A Bachelor’s degree in any stream.
- Disciplined, performance and outcome oriented.
- Working in cross-functional team, collaborating with peers
