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Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Reports to: Senior Director, Solution Delivery
Location: Remote, Must be located in Eastern Time zone
At PTC, we embrace the power of transformation. Together, we make an impact across industries by enabling companies to bring products to market faster, improve quality, and increase innovation.
Arena, a PTC business, provides industry-leading cloud-native Product Lifecycle Management (PLM) and Quality Management System (QMS) solutions that help companies accelerate product development while maintaining compliance and operational excellence.
As Arena continues to grow, our customers are implementing increasingly sophisticated solutions that span product development, quality management, analytics, supply chain collaboration, automation, and enterprise integrations. To help customers realize value faster, we are investing in a dedicated implementation management capability focused on project governance, customer accountability, and implementation excellence.
Overview
The Senior Implementation Program Manager is responsible for leading complex customer onboarding and implementation programs for Arena PLM and QMS. This role serves as the primary owner of implementation execution, customer accountability, project governance, risk management, executive communication, and delivery forecasting.
Working closely with Solution Architects, Customer Success Coaches, Technical Consultants, Account Managers, and customer stakeholders, the Senior Implementation Program Manager ensures projects remain on schedule, risks are proactively managed, and customers are prepared to make timely decisions throughout the onboarding journey.
The ideal candidate combines enterprise SaaS implementation experience, outstanding customer-facing skills, strong executive presence, and the ability to drive accountability across both customer and internal teams.
This role is responsible for implementation success but is not responsible for solution design, configuration, training delivery, or technical implementation activities.
Senior Implementation Program Manager Duties
Required Qualifications
Preferred Experience
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.
PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $144,650 - $187,000 The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting.
Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for partficipation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.
For more information about PTC’s comprehensive benefits, please visit our Careers Page.
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.
For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.
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Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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