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Sonova·11 hours ago
11 hours agoBe an early applicant

Senior Manager Customer Care Experience

city, SpainFull-timeSenior · 8-12 years

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About this role

Become part of our team as a Senior Manager Customer Care Experience, leading the design and optimisation of customer interactions across all channels. Drive digital transformation and innovation, collaborating with cross-functional teams to enhance customer experience. Ideal for experienced professionals in customer journey management and digital service design.

Skills

  • customer journey mapping
  • omnichannel service design
  • digital customer channels
  • voice bots
  • email customer support
  • chat support
  • self-service applications
  • process improvement
  • project management
  • program management
  • digital transformation
  • automation
  • ai-enabled customer service
  • customer analytics
  • voc insights
  • operational kpis
  • stakeholder management
  • cross-functional collaboration
  • continuous improvement
  • operational excellence
  • audiology knowledge
  • healthcare industry knowledge
H1B sponsor likely
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