Senior Merchandising Operations Program Manager

Join us as a Senior Merchandising Operations Program Manager, leading the strategy for voice programmes and experience improvement across Chewy’s Partner Hub. Drive actionable insights from feedback, collaborate with stakeholders, and shape product and process improvements. Ideal for experienced professionals with strong business acumen and a passion for enhancing user and vendor experience.

Skills

• program management
• user experience optimization
• vendor management
• data analysis
• business case development
• impact modeling
• stakeholder management
• survey design
• qualitative research
• quantitative research
• workflow optimization
• product management
• change management
• operational metrics
• feedback mechanisms design
• strategic planning
• business acumen
• user insight generation
• operational review facilitation