Senior Resident Liaison Officer
About this role
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure –
Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure -
Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Seeking experienced senior RLO, our RLO looking for progression with proven track record for delivering planned works to occupied properties. Experience with leaseholders and previous kitchen and bathroom experience. Demonstrate experience in leadership or mentoring, good written and verbal communication.
Successful candidate will be leading a team of up to 12 RLOs in their daily duties, carrying out regular site visits to monitor and provide guidance to ensure all company procedures are implemented and drive excellence with customer service. Lead on complaints to seek resolution within our agreed timeframe, monitor KPIs, provide client reports, build strong client relationships with their internal liaison and complaints team. Organise resident open days / meet the contractor days were needed
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.