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About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
About the Role
The Business Optimisation Strategy (BOS) is a landmark investment to modernise UNSW’s enterprise platforms and transform service delivery across HR, Finance and IT through the implementation of the ServiceNow and Oracle SaaS platforms.
By simplifying processes, improving data foundations, and enabling intelligent automation, BOS supports UNSW’s Progress for All strategy — returning valuable time to staff for teaching, research, and student impact.
As BOS mobilises, we are seeking an experienced Senior Service Designer (titled internally as Design Operations Lead) to optimise UNSW's design processes, workflows, and systems to deliver high-impact, human-centered solutions at scale.
Reporting to the Service Transformation Program Manager with no direct reports, the role provides strategic leadership to align operations with University and Faculty priorities. Key responsibilities include driving operational excellence, human centred design, building organisational capability, and guiding strategic decision-making across the institution.
Responsibilities
About You
For further information on the role & responsibilities, please refer to the Position Description
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the Position Description) before Wednesday 9 September by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
