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Position Summary
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.Role and Responsibilities
Essential Duties and Responsibilities:
Manage incoming orders, including Dealer orders and FOC updates, with a high level of accuracy and adherence to internal policies (overall oversight for orders via EDI and S.P.A.C.E. Portal).
Maintain orders originating from the employee purchase program, including confirmations, return requests, and issue follow-up.
Validate and adjust open customer orders to ensure alignment with up-to-date information related to product, pricing, and availability.
Maintain ongoing communication with SECA sales representatives and customers to provide order updates, respond to inquiries, and support resolution of order-related issues.
Ensure the order management portion of inter-warehouse stock transfers is complete, accurate, and processed on an exception basis as required.
Follow up with Logistics on return matters and support efforts to retain customer sales where possible.
Assist with process improvement initiatives in areas such as Pricing, FFP, RDD/DF, FOC/EP, and SPACE workflows to enhance operational efficiency.
Assist with escalated order-related issues and customer inquiries involving third-party BOC partners to ensure consistent service quality.
Assist in the creation and maintenance of standard operating procedures for third-party BOC partners, supporting clarity and alignment in daily operations.
Assist in training third-party BOC partners on relevant processes and procedures to ensure correct workflow execution and adherence to organizational standards.
Create and maintain Extended warranty, Software and Knox license orders through multiple Samsung internal systems in accordance with all procedures and policies.
Asset in Pricing updates for all divisions, and maintaining EDI orders from customers.
Manage to GPPM (Global Policy and Procedures Manual). Ensure compliance with all SECA policies.
Ad-hoc reporting and various duties as required.
Skills and Qualifications
Education:
Knowledge:
Experience:
The salary range for this role is expected to be between $73,000 to $101,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.
The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.
Please note that we reserve the right to remove or modify job postings at any time.
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