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Senior Strategy & Operations Manager - Marketplaces
Location: Nine Elms, London - Full-time
We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the third party Marketplaces business end to end. The Marketplaces business is growing at a rapid pace and we are looking for a high calibre senior individual contributor to take it to the next level. You will be at the heart of a key growth vector for the business.
You will report into the Director, Strategy & Business Operations and will take ownership of the Marketplaces P&L, operating rhythm and commercial relationships. This role requires a strong balance of commercial acumen, strategic thinking, analytical rigor and execution skills. It is well suited for someone from a commercial or strategy background wanting to make a transition into a general management or operating role.
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Key Responsibilities
Own the Marketplaces business end to end including delivery of top and bottom line P&L targets, effective day to day operations and robust commercial relationship.
Develop a strategic framework for how to compete and win on Marketplaces while sustainably growing the overall business.
Build Joint Business Plans (JBPs) and unlock opportunities to drive greater value for the business.
Analyse performance data & generate insights to continuously optimise investments across Pricing, Advertising & Promotions.
Partner with the internal Commercial and Technology teams to unlock new growth vectors on Marketplaces.
Run weekly business reviews with Marketplaces to analyse results across financial, customer, operational and service metrics.
Manage the internal weekly business reviews for Marketplaces with the Director, Strategy & Business Operations.
Become the internal champion for Marketplaces and its broader role within the Zapp ecosystem.
Requirements
6+ years experience in a high standards, fast paced and outcome oriented environment.
Understanding of platform P&L and underlying drivers.
Strong evidence of commercial acumen and business judgement.
High levels of analytical rigour, first principles thinking and intellectual honesty.
Ability to think in systems and see the bigger picture.
Effective communication, relationship building and partnership skills.
Bias for action and a willingness to get to the bottom of things.
Track record of challenging the status quo and not settling.
Previous experience of working with Marketplaces is a plus, but not required.
Benefits
Competitive salary & equity package.
Private Health Insurance (Bupa)
Zapp Credit for testing the Zapp service and experience
Extended sick pay and maternity/paternity leave pay.
25 days annual leave, excluding UK Bank Holidays
Cycle to work scheme.
Healthy lunch provided 4 days of a week at HQ
If you are a hands-on leader who thrives on building high-performing teams and delivering exceptional mobile experiences, we encourage you to apply!
