Senior System Administrator

Job Summary

Key Responsibilities

Infrastructure Administration

• Administer, maintain, and troubleshoot Linux servers and workstations (Rocky Linux, Ubuntu, and other Enterprise Linux distributions).
• Manage virtualization platforms such as, oVirt, Proxmox,
• Perform system installation, upgrades, patching, performance tuning, and capacity planning.
• Monitor system health and proactively resolve infrastructure issues.

Technical Support & Service Operations

• Act as the final technical escalation point for complex infrastructure and production issues.
• Handle escalated incidents from L1 and L2 support engineers.
• Provide technical guidance, mentoring, and knowledge sharing to junior engineers.
• Ensure SLA compliance and timely resolution of incidents and service requests.
• Participate in root cause analysis (RCA) and implement preventive measures.

Production & DCC Application Support

• Support Digital Content Creation (DCC) applications used in VFX production (such as Autodesk Maya, Nuke, Houdini, Adobe Creative Cloud, 3DEqualizer, etc.).
• Troubleshoot workstation performance issues affecting artists and production teams.
• Coordinate with Pipeline, Production, and Development teams to resolve technical issues.

Automation & Scripting

• Develop automation scripts using Shell (Bash) and/or Python.
• Automate routine system administration and operational tasks.
• Improve operational efficiency through scripting and process automation.

Networking

• Troubleshoot LAN/WAN connectivity issues.
• Configure and manage VLANs, Layer 2 switching, and basic routing.
• Configure and troubleshoot managed switches.
• Work with firewall, DNS, DHCP, VPN, and network services.
• Support network changes during infrastructure implementations.

Documentation & Compliance

• Create and maintain technical documentation, SOPs, knowledge base articles, and system diagrams.
• Maintain accurate documentation for infrastructure changes and configurations.
• Follow IT security policies, change management, and operational procedures.

Required Skills

• Strong hands-on experience with Rocky Linux, Ubuntu, and Enterprise Linux administration.
• Experience managing Linux servers and desktop environments.
• Strong knowledge of virtualization technologies (VMware, oVirt, Nutanix AHV, Proxmox, Hyper-V, or similar).
• Experience handling complex infrastructure incidents and escalated support tickets.
• Experience supporting L1 and L2 engineers.
• Strong knowledge of enterprise ticketing systems (Jira, ServiceNow, ManageEngine, Freshservice, GLPI, etc.).
• Hands-on experience supporting DCC applications in production environments.
• Strong Shell (Bash) scripting skills.
• Good Python scripting knowledge for automation.
• Good understanding of networking concepts including:
  • TCP/IP
  • DNS
  • DHCP
  • VLAN configuration
  • Layer 2 Switching
  • Basic Routing
  • VPN
• Experience with system monitoring and troubleshooting tools.
• Excellent analytical and problem-solving skills.
• Strong documentation and technical writing skills.
• Good verbal and written communication skills.
• Ability to work independently and lead technical troubleshooting activities.

Preferred Skills

• Minimum 2+ years of experience in the VFX, Animation, or Media & Entertainment industry.
• Experience with Active Directory, LDAP, or identity management solutions.
• Knowledge of Google Workspace or Microsoft 365 administration.
• Experience with monitoring tools such as Grafana, Prometheus, Zabbix, or Nagios.
• Knowledge of backup and disaster recovery solutions.
• Familiarity with container technologies (Docker/Podman) is an advantage.
• Exposure to configuration management and Infrastructure as Code tools (Ansible, Terraform) is a plus.