Service Coordinator
About this role
About the Role
This position involves coordinating the return of SEW-EURODRIVE products to the Dallas facility for repair, analysis, or restock. The coordinator will schedule repairs and analysis in the most expeditious manner to meet customer needs.
Pay Rate: $20.00 per hour
Shift: Day Shift - 8:00 am to 5:00 pm
Top five skills and abilities being sought for this job:
- Must be able to continuously meet the Company’s production requirements.
- Ability to work in a fast-paced environment with continuous interruptions.
- Ability to organize workload for timely accomplishment of work.
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Ability to adapt to constant changes in priorities as set forth by customers.
Top five actual tasks being sought for this position:
- Issue RGA numbers to customers and associates for returned goods.
- Obtain accurate and detailed information relating to why goods are being returned.
- Provide accurate quotations for repair and/or restock of returned goods.
- Coordinate repairs with other SEW employees such and but not limited to SEW-EURODRIVE Sales Service personnel.
- Assist regional engineering with support documentation.
Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.
A 10% shift premium is paid for 2nd and 3rd shift positions.
SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!
There is no monthly premium required for Employee's coverage:
• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• Employee Assistance Programs - program to help employees navigate challenging life circumstances
Additional job requirements and responsibilities would be discussed during the interview process.