Service Coordinator
About this role
ARA Security is part of the ARA Group, designing, installing and servicing innovative security and locksmith solutions across New Zealand and Australia, from intruder detection and CCTV through to specialist high-grade government security. Their success is built on experienced, committed people who deliver for clients 24/7.
We are looking for a Service Coordinator to join the team in Auckland. Reporting to the Service Manager, this critical role is part of a team responsible for providing daily operational and administrative support for service contracts for the Security, Servcore service team.
Working closely with field staff, subcontractors and clients, you will provide daily administrative and operational support, keep systems updated, and maintain service documentation to a high standard.
What You'll Do
Coordinate service jobs from initial notification through to completion
Maintain and update customer portals and internal job management systems
Generate accurate job tasks and work orders for field staff and subcontractors
Order and track materials, stock and transport needs for ongoing works
Monitor SLAs and proactively report on performance
Support compliance and documentation for health and safety requirements
Assist with stock inventory coordination and reporting
Participate in subcontractor onboarding and compliance tracking
Provide ongoing support to field staff and service administrators
Skills & Experience
Proven experience working in a fast-paced service coordination or scheduling environment
Experience working with job management systems and customer portals
Basic understanding of electrical, security, and/or data communication terminology is beneficial
Proven multi-tasker with excellent communication, customer service and organisational skills with attention to detail
Commitment to safety, compliance, and continuous improvement.
What's On Offer
A full-time, permanent role
Competitive salary
An established, well-resourced business with a strong national footprint
Mt Wellington based
Apply now if you are a Service Coordinator with experience working in a fast-paced service coordination/scheduling environment, and a passion for delivering quality service within the security or similar industry.
Your application will be reviewed within 5 working days of receipt. Should your application be shortlisted, a Talent Connector will schedule a short phone interview with you to discuss the next steps in the recruitment process.
Part of our pre-employment checks post-interview may include a Ministry of Justice check, personality profiling, a health assessment, and/or drug & alcohol testing.
About Talent Connection
Our mission is simple: We help align individuals' and employers' goals with our recruitment expertise. Our key point of difference is that we don't charge a commission, so you can rest assured we will not be "selling" you into a role.