Service Delivery Manager

Service Management & Delivery Ensure the timely and effective delivery of services according to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Oversee day-to-day service operations, including incident, problem, change, and release management. Identify areas for service improvement and implement proactive measures.  Client Relationship Management Serve as the main point of contact for client escalations and service-related communications. Build and maintain strong relationships with clients, ensuring a clear understanding of their business needs and expectations. Conduct regular service reviews and status meetings with clients. Preferred Certifications: ITIL Foundation or higher PMP, PRINCE2, or Agile certification (optional but advantageous) Relevant technical certifications depending on the service domain (e.g., Microsoft, AWS, Cisco)