Service Delivery Manager

We are expanding our team: As a Service Delivery Manager, you will lead the management of support and maintenance contracts, ensuring high standards of service and client satisfaction. This role is ideal for experienced professionals in complex IT environments with strong communication skills and fluency in English and Spanish.

Skills

• service delivery management
• it solutions management
• sla management
• kpi reporting
• customer relationship management
• incident management
• financial management
• vendor management
• communication skills
• presentation skills
• bilingual communication
• strategic planning