Service Desk Agent/1st Line Technical Support - 24/7 Shift Position (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.

 

Daily Operations Service Desk is the only team operating 24/7 in Erste Digital. This team is the single point of contact for employees and customers for registered tickets and also for tickets generated from monitoring tools, with special tasks such as user access management and security duties.

Daily Operations 1st line Activities include basic Tasks for Unix/Linux, DB, Middleware, Backup and Network Teams.

What to do:

• Technical assistance in person, via phone, based on incoming tickets

• Diagnose and resolve technical hardware and software issues

• Provide user with solutions to their issues

• Redirect problems to correct responsible person

• Escalate issue requiring urgent resolution

• Communicate with customers and support teams

• User access management tasks

• Security checks for potential malicious activity

• 1st line activities for Unix/Linux, DB, Middleware, Backup and Network Teams

You check these boxes:

• Ability to work 12 Hours Shifts (Patttern: 4 Working Days + 4 Days off)

• University education (Bachelor's degree - Educational Specialization : IT related, technical – is a plus)

• Basic knowledge of Unix/Linux, DB, Middleware, Backup and Network (experience on 1st Line Support is advantage)

• Organized team player with positive attitude and intention to learn new things

• Fluent English, German is an advantage.

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2000 EUR gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.