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We are looking for a proactive, driven, and solution-oriented professional to join our Service Logistics (SL) team within the Customer Care Department.
As a Service Logistics Specialist, you will ensure that we fulfil the demands of our partners in a timely and cost-efficient manner. This is a challenging and rewarding role, as you will collaborate with multiple partners while having the freedom to work creatively.
You will be part of a friendly and supportive team, within a department that truly values the service we deliver to our customers.
If you have…
Coordinating and arranging service support for ASPs (Authorized Service Partners) and end customers
Monitoring, reviewing, and improving Service Logistics performance
Initiating and contributing to projects focused on overall customer service improvement
Assessing ASP capability and capacity
Conducting ASP performance reviews and driving enhancements
Managing spare parts and finished goods planning
And you are…
Bachelor’s degree (HBO level) or higher
Fluent in spoken and written English (Mandarin is a big plus)
At least 1 year of relevant experience in service support for service centres or authorized service providers is preferred
Recent graduates are also encouraged to apply if they demonstrate strong motivation and the right attitude
Intermediate to advanced proficiency in Microsoft Excel
Basic knowledge of Microsoft PowerPoint and Word
Strong numerical and analytical skills
Excellent communication skills
Customer-oriented mindset
Ability to manage workload effectively and prioritize tasks
Creative thinking with the ability to generate new ideas and concepts
Strong attention to detail and accuracy
Ability to work both independently and collaboratively in a team environment
Quick-thinking, adaptable, and open-minded
***Applicants must be an EU resident or have an existing work permit allowing them to work freely in the Netherlands. Preference will be given to candidates currently residing in the Eindhoven area.
We Offer
A challenging position in a global organisation. Next to a remuneration package that meets market standards we give you the opportunity to work in an independent way with interesting and varied responsibilities. Based on full time employment we offer:
25 leave days per year
96 ADV hours
Performance-based bonus arrangement
Collective health insurance
Pension plan
Discount on company products
Pleasant work environment in an informal setting
A flat organization with room for new ideas
