Service Manager
About this role
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Join the fastest growing rental company in Canada!
Sunbelt Rentals is looking for a Service Manager to manage the servicing of company and customer equipment in a timely and effective manner.
Why You’ll Love Working With Us
Competitive wages
Comprehensive benefits (medical, dental, vision)
RRSP matching
Paid vacation + sick time
Short‑ & long‑term disability
Safety boot reimbursement
Career growth opportunities (sales, service management, mechanics)
Training provided
Supportive, safety‑driven team culture
What You’ll Do
Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
Orders parts in order to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Commission New Equipment
Order parts, return parts, and perform parts inventory
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
Perform other duties assigned as assigned by the manager.
What You Bring
Valid driver’s license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
Physical Requirements
This role requires:
Bending, squatting, crouching, reaching
Lifting 50+ lbs
Working indoors and outdoors in various conditions
We Want to Hear From You If You’ve Worked As:
Shop Foreman, Operations Manager, Senior Technician, Team Lead or Supervisor
Additional Info
Candidates will undergo a pre‑employment background check.
We thank all applicants; only those selected will be contacted.
Sunbelt Rentals is proud to support military families and is an equal opportunity employer. We welcome applications from women, Indigenous peoples, persons with disabilities, and visible minorities.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range
83,746.00 - 99,448.85Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
Sunbelt Rentals supports service members. Veterans encouraged to apply.
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.