We are looking for a talented Service Supervisor to join our team in Service in West Sacramento, CA.
In this role, you will make an impact in the following ways:
- Drive efficient service execution by scheduling and coordinating Technician workloads to meet customer timelines and maximize shop productivity.
- Align repair plans with approved customer quotes, ensuring Technicians clearly understand scope, timelines, and quality expectations.
- Elevate team performance by coaching Service Technicians and Team Leaders, delivering regular feedback, and supporting professional development.
- Serve as the first line of technical support, quickly resolving issues or escalating complex problems to minimize downtime and ensure timely repair completion.
- Optimize service operations by managing materials, equipment, and labor resources to ensure safe, high-quality, and cost-effective execution.
- Strengthen customer trust by reviewing quotes for accuracy, proactively communicating repair status, and resolving warranty or service-related concerns.
- Improve operational outcomes by monitoring open repairs, removing barriers to completion, and driving adherence to committed delivery schedules.
- Advance continuous improvement and customer satisfaction by analyzing performance metrics, refining processes, and building strong relationships with key customers.
