At Miele, we are committed to building the strongest brand in the industry. Our Experience Centers bring the Miele message and core value of “Forever Better” to life. As our chief brand ambassadors, Experience Center Managers are essential to delivering customer service that offers an exceptional shopping experience and drives sales results. The Miele Experience Center Manager is friendly, full of positive energy, has an entrepreneurial spirit and is driven to provide the highest levels of customer service.
Your Responsibilities
Sales Generation and Client Management
- Achieve financial objectives for the Center, including meeting or exceeding sales goals and ensuring the Center expense budgets are met.
- Analyze Center performance and create and implement action plans to respond to changing business needs and conditions.
- Set sales goals for the Center associates and monitor their performance against these goals.
- Manage existing and future clients/accounts to develop leads, initiate relationships and ensure repeat business and referrals.
- Maintain and enhance staff performance through continuous training and coaching.
- Communicate, implement and manage store marketing, merchandising and sales programs.
- Ensure that the Center utilizes excellent CRM practices and achieves the highest quality of customer profile capture with every transaction.
- Enter sales quotes and orders within company computer systems.
- Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions, reading catalogs and manuals, and through self-guided training.
- Demonstrate enthusiasm for the brand and able to effectively communicate company and product features and benefits to Center team and clients.
- Responsible for operational and administrative duties of the Experience Center including, processing sales, stock management and replenishment, conducting physical inventory, maintaining demonstration and live appliances in pristine condition, and maintaining good housekeeping standards throughout the selling areas and demonstration kitchen.
- Ensure that Center is maintained in accordance with all company standards.
Events and Cooking Demonstrations
- Must be proficient in demonstrating product features and benefits on both live and demo appliances.
- Ability to speak comfortably in front of groups to present trainings and classes.
- Coordinate event logistics, staffing, timeline, schedules, and budgets. Negotiates events pricing and contracts. Budgets the event to realize profitability targets.
- Participate in all tasks related to event preparation and execution, including, food handling, event set up, cleaning, loading and unloading dishwashers, setting and clearing tables, handling laundry, and acting as serving staff.
- Experience Center Managers provide appliance and cooking technique training and education to clients through demonstrations in the Center, at client’s homes, or at dealer locations.
What We're Looking For:
- Previous sales experience in retail, design, or luxury retail preferred
- Strong initiative and ability to work without constant direction
- Goal oriented. Ability to stay focused on creating winning results
- Strong multi-tasking skills and ability to work in a fast-paced retail environment
- Strong understanding of customer service needs and priorities and willingness to “go above and beyond” in meeting client expectations.
- Friendly, enthusiastic and outgoing manner in interacting with clients and coworkers.
- Ability to communicate effectively and clearly with clients and coworkers in person, via phone and email.
- Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
- Strong initiative and time management skills. Ability to work without constant direction.
- Ability to prioritize multiple tasks and work in a fast-paced retail environment.
- PC proficiency, Outlook, MS Word and Excel and ability to learn new computer applications.
- Professional image in personal appearance, manner, and demeanor.
- Ability to work non-traditional hours, including days, nights, weekends and holidays.
- Flexibility to perform different tasks based on day-to-day business needs.
- Able to stand for long periods of time, bend, kneel and use a step stool or ladder to reach overhead objects.
- Able to lift 25 lbs.
- A high school diploma is required.
The salary range for this position is $80,000 to $95,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Discounted gym membership
- Generous Employee Purchase Program
- Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
