Our client is a Sydney-based e-commerce business operating in the wholesale and retail garden decor sector with seven years of successful trading across Australia. They operate with a small, agile team that highly values initiative, accuracy, and leveraging modern AI tools to work smarter.
They are now seeking to hire a Social Media & Email Marketing Manager to lead organic social channels, execute automated email campaigns, and drive audience engagement. This role plays a vital part in building brand loyalty, nurturing customer journeys, and continually optimising marketing performance through data-led decisions.
Job Responsibilities
Social Media & Community Management
- Plan and maintain organic content calendars for Facebook and Instagram
- Write, create, and schedule engaging organic social media posts
- Manage all day-to-day operations within Meta Business Suite
- Prepare eye-catching graphics and creative assets using Canva and AI tools
- Monitor and respond promptly to routine social media comments and messages
Email Marketing & Automation
- Build and dispatch Klaviyo email campaigns, newsletters, promotions, and product launches
- Create and maintain automated email flows including welcome, abandoned cart, post-purchase, and win-back sequences
- Segment customer lists effectively based on engagement behaviour and purchase history
- Personalise email content for varied customer cohorts to boost conversion
- Conduct systematic A/B testing across subject lines, body content, offers, and send times
Strategy, Analytics & AI Integration
- Monitor performance and compile reports on engagement, open rates, click-through rates, conversions, and revenue
- Recommend actionable campaign improvements using performance data insights
- Support paid Meta campaigns through target audience research, creative preparation, and performance reporting
- Conduct regular competitor analysis, trend research, and content ideation
- Utilize AI tools such as ChatGPT and Claude daily to enhance productivity and content output
Requirements
- Minimum 5 years of experience in social media management or email marketing within retail or e-commerce
- Advanced hands-on proficiency with Meta Business Suite managing Facebook and Instagram accounts
- Advanced expertise in Klaviyo managing campaigns, flows, customer segmentation, and reporting
- Intermediate to advanced skill in Canva and generative AI tools such as ChatGPT or Claude
- High level of written English communication proficiency
- Data-driven mindset with proven capability to interpret metrics and adjust marketing strategies
- Reliable hardware setup with minimum i5/i7 10th Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection
Nice-to-Have Skills
- Prior experience in the garden decor, home, or wholesale e-commerce spaces
- Hands-on exposure to assisting with paid Meta advertising setup and creative preparation
- Practical experience writing custom AI prompts to streamline copy and design workflows
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
