Job Title: Customer Field Support Team Leader, GCS for Memory Business Unit
Location: Seoul, Korea
Join Our Mission Teradyne is where the world's most innovative companies turn to for automating their testing processes. We are fueled by a passion for solving complex technical challenges and a commitment to our customers' success. Our inclusive and diverse culture empowers every employee to learn, innovate, and make a tangible impact. We believe our collective differences are our greatest strength, enabling us to drive the future of technology.
Position Summary Teradyne seeks a visionary Customer Support Team Leader to spearhead our Memory support division in Korea. In this role, you will be more than a team leader; you will be a strategic leader responsible for cultivating a world-class engineering team and ensuring the unparalleled success of our premier memory customers. You will champion customer needs, drive technical excellence within your team, and partner with business leaders to shape the future of our customer engagement strategy.
What You'll Do (Key Responsibilities)
- Team Leadership & Development: Lead, coach, and inspire a talented team of Production Support Engineers. Drive their career growth and technical capabilities through structured mentoring, training programs, and performance management.
- Customer Success & Relationship Management: Serve as the primary advocate for our memory customers. Ensure exceptional service delivery that not only resolves technical issues but also strengthens long-term partnerships and contributes to their business targets.
- Strategic Collaboration: Act as a vital bridge between customers and internal R&D, Sales, and Global Support organizations. Proactively manage escalations and foster a collaborative environment to ensure swift and comprehensive problem resolution.
- Business & Strategy Contribution: Partner closely with the sales organization to co-develop and execute robust account support strategies. Provide critical field insights to inform business decisions and enhance our competitive edge.
- Operational Excellence: Define and manage operational metrics (KPIs) for your team to ensure efficiency and high performance. Optimize resource planning and workflows to consistently exceed customer expectations.
What You'll Bring (Skills & Qualifications)
- Required:
- Bachelor’s degree or above in a relevant engineering discipline (e.g., Electrical, Electronic, Semiconductor, Computer Science).
- 4+ years of proven leadership experience managing and developing a team of technical engineers in a high-tech environment.
- Demonstrated ability to forge strategic relationships with key customers and internal business partners.
- Excellent communication and interpersonal skills, with professional fluency in both English and Korean.
- Preferred:
- Strong technical background in semiconductor memory (DRAM, NAND) and/or Automated Test Equipment (ATE).
- Experience managing support services as a business, including P&L or cost center management.
- A strategic mindset with the ability to translate technical support activities into business value.
