Specialist, Onboarding and Quality
About this role
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collaborate cross-functionally to design, maintain and deliver interactive onboarding programs within Zipline for CES, and HCPs, implementing SEHC and leveraging adult learning principles to maximize engagement and development and HCPs, implementing SEHC and leveraging adult learning principles to maximize engagement and development
Oversee the Smartsheet center prep checklist to ensure new hire readiness and attendance, coordinate all setup tasks for successful onboarding, and monitor/report program outcomes and completion rates to field leadership, quality management and cross functional stakeholders.
Conduct, manage, and track peer record reviews to support recredentialing and medical reporting audits, ensuring onboarding compliance while demonstrating clinical proficiency in evaluation, fitting, and documentation aligned with best practice guideline.
Provide administrative and coordination support to the Professional Development team, assisting with key initiatives such as the Conversion Program, remedial training pathways, and other department projects.
Responsible for maintaining company CEU records, including tracking certificates of completion, and preparing and submitting CEU credit proposals on behalf of the organization.
REQUIREMENTS:
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care.
Must be self-motivator and self-starter with solid time management skills
Must be able to effectively deal with people at all levels (internal and external) of the Company
Creative ability, writing proficiency.
Ability to multitask and successfully operate in a fast paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Must be a licensed Hearing Care Provider
2-5 years of experience required
LIFESTYLE & BENEFITS:
Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.