Sr. Network SME

Sr. Network SME

Technical requirements:

• Network Architecture & Design:
  • Architect and deploy scalable, highly available LAN/WAN, SD-WAN, and Data Center networks (Nexus, Catalyst, ACI).
• Advanced Routing & Switching:
  • Manage complex, multi-protocol routing environments utilizing BGP, OSPF, and EIGRP, alongside MPLS and Multicast architectures. Expert-level understanding of TCP/IP, OSI Model, Spanning Tree, QoS, and high-availability protocols (HSRP/VRRP). Proficiency with Cisco platforms including Catalyst 9000 switches, Nexus 9k/7k/5k switches, and ASR routers.
• Network Security:
  • Architect, design, and implement high-availability network solutions integrating Palo Alto hardware and virtual appliances.  Oversee deployment and tuning of NGFW, App-ID, User-ID, Threat Prevention, WildFire, and SSL/TLS Decryption. Manage multi-site deployments centrally using Palo Alto Panorama.
• Zscaler Expertise:
  • Lead the architecture, configuration, and optimization of ZIA, ZPA, Zscaler Client Connector (ZCC), and Branch Connector environments.
• Tier-3 Support & Troubleshooting:
  • Lead the resolution of critical incidents, isolating complex Layer 2/3 faults and performing packet analysis (Wireshark) to maintain maximum uptime.
• Collaboration & Leadership:
  • Act as a technical mentor to junior engineers and a subject matter expert during cross-functional IT, cloud migration, or data center consolidation projects.
• Certifications:
  • CCNP Enterprise, or CCIE (Cisco Certified Internetwork Expert), Palo Alto Networks Certified Network Security Engineer (PCNSE), Zscaler Certified Cloud Security Engineer (ZCCSE) highly preferred. 

Routine work:

• Patching network devices as per patch cadence. 
• Visit various facilities within and outside India as and when required.
• Work with the core team on inventory and annual maintenance contract validation.
• Work closely with vendor and core team on the smooth running of monitoring tools
• Actively work on different projects assigned by client managers.
• Coordination with site leads for tracking progress on projects
• Work closely with teammates and stakeholders involved in the assigned projects
• Work closely with the service desk, end-user support and provide backend support
• Update in project tasks progress in tracking tools periodically
• Maintain all the documentation (Planning, operational standard work) related to the projects
• Facilitate knowledge/training to internal support team members
• Perform the Role of Product Owner and specialized operational support
• Involve in the new acquisition and migration projects
• On-call support to global service desk on critical escalation