At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. Come join the team and help us make history!
We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations. This person will obsess about accountability mechanisms and data accuracy. They will build a roadmap to for the programs or metrics they manage, create closed loop mechanisms, and reduce defects. They will influence product and engineering roadmaps, ground-truth metrics from the data source to the field, and reduce bad actor behavior. This role will develop a strategy to data quality and expand our measurable and accountability signals. They will investigate customer anecdotes, keeping a shape eye where experience does not match the data. We are seeking bar-raising candidates who are able to:
- Understand the complexity of our metrics, deep dive data, and work with engineering and product teams to troubleshoot and resolve issues
- Map signals to ground-truth of the behaviors that drivers engage in while on route.
- Overcome obstacles and work across teams to deliver high quality deliverables on-time. Balance when to dive deep and when to move forward with limited information.
- Understand complex use-cases, connect the dots between various processes and systems, and invent to create solutions that are easy to understand and scale
- Identify, develop and enhance performance products that will improve the safety, quality, and speed of customers’ shipments
- Develop effective scaling mechanisms, influence the roadmap and make difficult trade-offs on prioritization where their decisions will have multi-year impact
- Operate and deliver in a fast-paced environment
Role may require to travel up to 10% with US
Basic Qualifications
- Bachelor's degree or equivalent
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
Preferred Qualifications
- Experience as a product manager or owner
- Experience in influencing senior leadership through data driven insights
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 124,500.00 - 168,500.00 USD annually
