About this role
As a Quality Engineer will be responsible for facilitating DoA escalation from CS and distribute the root cause analysis to inspector like manufacturing department or designer. Not only facilitate the meeting, but also make status tracking report like CT(cycle time) to drive stakeholder to on time deliver/respond the request.
Dead on Arrival (DoA) and early failure of customer spare parts are the most undesired forms of non-quality as perceived by our customers. To gain customer trust, we must come out a comprehensive 8D in time to avoid repeat failures.
• Preview CS escalation report before intake meeting.
• Facilitate the intake meeting and assign RCA owner.
• Follow up the RCA status on stakeholders.
• Summarize DoA KPI, like DoA rate and cycle time from spotfile and AIR system.
• Communicate with VHV & SJ for DOA process & system request.
• Come out the monthly and weekly report.
• Follow the DoA process to drive the phase change.
• Nice communication with each stakeholders.
OTHER REQUIREMENTS
• Good English Communication Skill
• Good E-mail instruction Writing in English and Chinese
• Good at using Microsoft tools (e.g. word, excel, power point)
• Able to work with international teams and drive immediate effectivity and efficiency
• Good communication and social skills to deal with different cultures and departments
• Team player with a pro-active attitude, flexible and highly committed
• Experience/affinity with BOM structure build up and Oracle/Arena experience is required
• Strong logic and critical thinking; willing to drive for results with limit and targeted cycle times
• Manages quality initiatives (DOA cases from CS/Field) and processes, quality improvements, customer satisfaction, quality assurance. Drives the implementation and adherence to quality processes in APP BL (HMI). Enhances the collaboration between sectors and stakeholders (D&E, CS, FAC, S&SC) on the quality transition towards a Living Quality Culture.
