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Citicclsa·4 hours ago
4 hours agoBe an early applicant

Sr Support Analyst, Mumbai (Giftcity), Information Technology

GIFT CityMid · 5-8 years

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About this role

Key Areas of Responsibilities

  • Work on Trading Operations with regular interaction with dealers/traders/business heads locally. and across the globe as required
  • Derivatives asset focus for NSE-IX
  • Engage with, and act as a contact point for, local regulators and exchange inquiries.
  • Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
  • Act as the SME for all applications & technologies used by business for trading GiftCity.
  • Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.
  • Ensure that the IT estate is instrumented and monitored effectively.
  • Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity and availability of CLSA’s information assets.
  • Participate in on-call support rotation.
  • Coordinate the timely recovery of IT systems and applications.
  • Schedule and document regular changes according to change management rules & guidelines
  • Ensure that production environment is stable and efficient.
  • Adherence to CLSA documented governance guidelines.
  • Provide an excellent, fast and responsive service to other teams.
  • Own, coordinate & manage the DC & its related activities.
  • Dolphin application understand for Middle office support.

Requirements

  • Experience working for NSE-IX supported business and back office.
  • Preferred Greeksoft application support and troubleshooting knowledge.
  • Degree in Computer Science, Software Engineering or IT related area
  • Must have infra support on-prem support experience.
  • Must have exposure to working directly other project stakeholders as needed.
  • Prefer candidates with regional experience.
  • Good communication and technical skills
  • Knowledge on Exchange Regulations & Compliance
  • Knowledge of Exchange certification process
  • Knowledge of Unix,SQL is a must.
  • Handling IT system and audits.
  • Open to permanently relocate to Gujarat – preference is right fit to the role.
  • At-least 6-8 years of experience in Front office Trading application support
  • Strong Stakeholder management for application related stakeholders
  • ITIL process adherence (change, release, incident, problem management)
  • Good command of spoken and written English.
  • Hands on working on Dolphin application for Middle office support in GiftCity.

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