Diverse experiences. A shared passion.
At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the healthcare provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the healthcare provider level.
Strategic Account Associate
We are seeking a Strategic Account Associate to be the primary advocate for our healthcare provider partners, guiding them along a path to success and engaging resources across Annexus Health to accelerate the expansion of our technology and services within each healthcare organization.
The ideal candidate is passionate about providing an exceptional experience for every customer and is motivated by shared success. They are driven and innovative in using their customer relationship management and strategic leadership skills to help Annexus Health achieve our goal of being a trusted and valued partner for our customers, and they are equally comfortable creating and evaluating strategic plans as they are executing individual action items and details.
In this role, you will support the post-sales relationship and experience between Annexus Health and our healthcare provider customers, helping drive value realization and return on investment. You will partner closely with Strategic Account Managers and internal teams to ensure customer needs are understood, tracked, and met.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy and medical benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as you help us advance health equity on a global scale!
What You Will Do:
- Serve as a day-to-day point of contact for assigned accounts, tracking issues across departments and processes and escalating to the Strategic Account Manager or appropriate internal resource when needed
- Support contract renewals and upsell opportunities by preparing account materials, tracking key milestones, and coordinating internal resources
- Develop a working understanding of what Annexus Health is solving for and help ensure agreed-upon results are tracked and demonstrated
- Develop and execute regular strategic customer success plans (executive touchpoints or QBRs) in partnership with your assigned accounts on a regularly established cadence with the customer
- Develop relationships at all levels of a healthcare provider organization, including Executive, Administrative, Operations and Revenue Cycle leadership.
- Ask probing questions with comfort and confidence to uncover organizational goals and objectives, strategies being used and challenges, root needs, manage all feedback received from the customer — including product enhancement requests, outstanding issues, and strategic improvement initiatives — through the lens of the Annexus Health company and product roadmap, and set clear expectations
- Track and monitor account status, helping identify areas of concern and opportunities for advancement
- Help prepare updates, executive summaries, and account materials for the Annexus Health leadership and executive team as required
- Support root-cause analysis of escalated issues and contribute to “lessons learned” initiatives
- Identify areas for improvement in our products, services, and customer success processes
- Communicate internally with relevant stakeholders in sales, marketing, product, and engineering to help make your customers’ lives better through optimizing existing products and services
About You:
- 3-5 years of experience in customer account management, customer success, or a related client-facing role, with 1-2 years in the healthcare industry
- Comfortable supporting conversations with contacts at multiple levels of a customer organization
- Strong organizational skills with the ability to manage multiple accounts and priorities at once
- Ability to travel 10-15% of the time based on business needs
- Execution mindset with a desire to grow into a strategic account management career path
It's a plus if you have:
- Direct provider account management experience in the healthcare industry, including exposure to project management, implementation, revenue cycle management, or support
- Experience helping a healthcare provider group adopt new products and/or services
- Experience working with data and analytics to support leadership teams with actionable insights
- Experience utilizing various AI tools
Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status, or any other basis protected by federal, state, or local law.
