Student Community Manager

Community Operations Manager - Apna Advantage

Location: Bangalore-Domlur (6-days a week)
Job Type: Full-time
Experience - 3 - 6years 

Requirements

What You’ll Do:

Drive Student Success & Retention:

1. Own student retention by building strong relationships, monitoring engagement, and proactively supporting users throughout their learning and career journeys.
2. Identify users who may be disengaging, understand their challenges, and create timely interventions that help them stay motivated and achieve successful outcomes.
3. You will drive measurable retention and student-success metrics through creative, engaging strategies.

Own the Onboarding Experience:

1. Onboard users with energy, ensuring they’re engaged, prepped, and ready for long-term success. Show them the Apna Advantage platform and drive early adoption.

Be the Career Coach:

1. Guide users through every stage of their career—be it preparing for a new job, negotiating salaries, or navigating appraisals.
2. Offer personalized coaching and share tailored resources to ensure users achieve their career goals and remain engaged throughout the program.

Drive Engagement & Upskilling:

1. Curate and share upskilling resources, keeping users motivated and on track with career progression through Apna Advantage’s features like vision roadmaps and career pathway planning.
2. Help users leverage all the benefits of Apna Advantage to enhance their profiles and career journeys.

User Feedback, Social Content & Referral Support:

1. Engage users for valuable feedback, creating UGC content for marketing and sales efforts.
2. Encourage satisfied users to share their success stories and participate in referral campaigns, supporting monthly referral targets as a tertiary KPI.
3. Collaborate with the marketing team on campaigns that improve engagement and help convert registrations into admissions.

Where Are You in Your Career?

• Education background in psychology or business administration would be an advantage! But we are degree agnostic.
• You’re passionate about student success and career growth and ready to make a lasting impact on individuals’ professional journeys.
• You want to help others by sharing your expertise, guiding them through pivotal career milestones.
• You’re at a point where you want to hone leadership skills, engage with students, and have a direct influence on their retention, engagement, and career success.
• You want to drive measurable student outcomes, with retention as the primary KPI, engagement and platform adoption as secondary KPIs, and referrals as a tertiary KPI.
• You’ve either managed teams before or are ready to step up, operating at the intersection of community, operations, and support.

How You’ll Spend Your Day-to-Day

1. You’ll be the go-to career guide for users, actively engaging with them at every step of their journey.
2. Each day, you’ll onboard, coach, upskill, and provide personalized support to users—whether it’s about job prep, salary negotiations, career transitions, or staying on track with their program.
3. You’ll monitor student engagement, proactively connect with users who may need additional support, and create interventions that strengthen retention and successful outcomes.
4. You’ll bring a high-energy approach, ensuring Apna Advantage is top-of-mind for education, career challenges, and goals.

apna — Transforming Careers Through Technology

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India’s fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors—Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV—we’re revolutionizing livelihood creation across India.

Apna Advantage — Education with Guaranteed Outcomes
We’re expanding beyond job matching with our new EdTech vertical that delivers:
Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs.
Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews.
Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews.
Join us and be part of Apna Advantage, where you’ll help students stay engaged, succeed in their programs, and build meaningful careers.

Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews
Join us and be part of Apna Advantage, where you’ll shape careers and make a lasting impact on the lives of jobseekers!
Why Join Our Mission

• Massive Market Potential: Over 3-4L students pursue online degrees annually in India and this is growing 50% every year
• Consumer Impact Legacy: Build a consumer-facing business that transforms lives
• Exponential Growth Trajectory: Early-stage opportunity in a rapidly expanding market
• Competitive Advantage: Our platform makes degree programs with job guarantees uniquely sellable
• Elite Team Environment: Collaborate with experts across product, operations, and engineering
• Wealth Creation Potential: Join during our early high-growth phase
• Meaningful Impact of work: Deliver genuine value by connecting education directly to career outcomes.

Join us in creating the future of career advancement in India’s talent workforce !!